I would like to first of all thank the
organizers of the forum for the kind invitation and I am very delighted to be
here. On behalf of the USC Center on Public Diplomacy I would like to
congratulate the city of Shanghai for hosting the launch of the World Cities
Day.
Now engaging in foreign publics is
essential to a nation's international relations. What we call public diplomacy
is basically the public dimension of diplomacy. It now not global in nature,
but also involves a multiple of actors and networks. Among these new actors and
networks, cities, as the USC Center on Public Diplomacy, our work focus on the
role and accountability of public diplomacy in the multi-disciplinary field. We
recognize the important role of some of the important world dynamic and vibrant
cities like Shanghai can play a role in shaping the international perspective
of countries as well as addressing some of our common global challenges from
climate change, immigration to public health and quality of life issues. I will
spend the next a few minutes to share with you several observations on branding
cities based on my research on nation branding and look what it is and how it
works.
Today cities compete like companies. A
city's image affects its capabilities. So positive image has strategic value
because it creates an enabling environment in which cities pursue their goals.
So the interest among cities is only
increasing in applying branding principles in promoting investment, tourism
sustainable development and an overall city image. Clearly city brands just
like nation brands are not created equal. Cities are symbolized through
breeding practices and resources with different approaches and strategies
coming into focus on driving bearing results and outcomes. Here are some
practical lessons based on my research and on branding places, even though they
are grounded in nation branding studies, I still believe they are relevant to
branding cities.
There are eight lessons. First, story
telling as the foundation. Story telling with mass appeal is the foundation of
this kind of brand communication effort shaping perception through branding is
less about making good arguments than sharing a compelling a little story about
a city, such story telling needs to have a clear structure and order and needs
to engage the audience emotions.
Secondly, establish the city brand. It is
not merely about selling the city but to demonstrate how the city and its
experience can enrich its audiences, in other words to tell a compelling
engaging story is to move away from self-promotion, self-focused efforts to
embracing the possibility of co creating the city brand meaning. Dividing such
strategies requires a deep understanding of audiences, motivations and
imaginations.
My third observation is that we need to
strategically use the inherent understandings of the public. We need to attract
different groups to come to us by showing them different brand images of the
city. City brand is also an acknowledgment and reminder. When we refer to the
impression of one city, we may think of its cultural or other values. Besides,
city should offer people a sense of surprise. This is very important. If you
want to attract tourists to come here, you would better provide them with good
experience, surprising and unique experience. If we cannot work this out, we
would not attract public attention.
In addition to this, do not forget the last
step, that is Make Still Further Progress. We consider all works should finish
well in the end. We know aware that establishing a urban or national brand is
transnational work. Generally speaking, the urban government will lead the job.
But the real work needs cooperation between government and entrepreneur. How
can we make sure the cooperation is successful? This is how we judge our
success.
When it comes to establishing a city brand,
I am sure one time is not enough. You need to concentrate and continue to work
on it. Make sure that there is a sustained and innovative power in the city. I
think this is a strategic, not tactful method.
In conclusion, I consider city diplomacy is
using our soft power to show ourselves on the world stage. We concern that only
because good culture and value spreading, can those cities receive more
attention, can they join in academic and politics better. Establishing city
brand or soft power is a process from top to bottom. Just now, I pointed out
there is different trends in the globe. If we can make use of these
opportunities, we will win more trust.